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Effective Communication

Effective Communication

This course will provide information on effective communication techniques for the social or health care setting.


Duration: 1 Hour

  • Objectives

    At the end of this course, the learner will be able to:

    • Describe the use of non-verbal and verbal communication in the social
    • or health care setting
    • Learn how to adjust to an individual’s communication preferences and
    • needs
    • Identify when another individual requires communication aids for
    • assistance
    • Identify barriers that exist to effective communication
    • Understand the meaning of confidentiality in relation to your role at
    • your organisation
  • Course Content

    Unit 1

    • Effective Communication – Course Introduction
    • What is Communication
    • Communicating with Colleagues
    • Communicating Effectively in Your Role
    • Knowledge Check – Effective Communication
    • Benefits and Challenges of Teamwork
    • Effective Team Members
    • Knowledge Check – Appropriate Communication
    • Verbal and Non-Verbal Communication
    • Body Language
    • Writing
    • Knowledge Check – Writing
    • Technical Aids
    • Knowledge Check – Communication Aids

    Unit 2

    • Communication Needs and Preferences
    • Communication Barriers
    • Knowledge Check – Barriers to Effective Communication
    • The LEAPS Model
    • Confidentiality
    • The Caldicott Principles
    • Knowledge Check – Confidentiality
  • Certification

    On successful completion of the quiz, you will be awarded a CPD accredited effective communications free course certificate.


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