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Duty of Care

Duty of Care

This Duty Of Care online course will give an overview of how health and social care workers are encouraged to think about their responsibilities to those they care for, themselves, their colleagues, and the general public. Acting in the best interests of others and failure to act will be discussed.


Duration: 1 Hour     CPD Points: 1

  • Objectives

    At the end of this course, the learner will be able to:

    • Define and describe duty of care
    • Identify potential dilemmas that may arise between an individual’s
    • rights and duty of care
    • Explain how comments and complaints can improve quality of care
    • Define adverse events, errors and near misses, and incidents
    • Describe factors that may contribute to or cause confrontation
    • Discuss effective communication skills that can be utilized to solve
    • problems and limit confrontations
    • Discuss legislation relevant to duty of care
  • Course Content

    Unit 1

    • Duty of Care – Course Introduction
    • What is Duty of Care
    • Knowledge Check – Defining Duty of care
    • Internal Risk Assessment
    • Dilemmas
    • Knowledge Check – Handling Dilemmas
    • Comments and Complaints
    • When Things Go Wrong
    • Knowledge Check – When Things Go Wrong
    • Legal Obligations
    • Reporting Incidents

    Unit 2

    • Communication and Confrontation
    • Promoting Good Communication
    • Being Assertive
    • Communication Strategies
  • Certification

    On successful completion of the quiz, you will be awarded a CPD accredited Duty Of Care Course free course certificate.


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